nustur Privacy Policy

This Policy applies to all personal information that nustur collects, stores, uses, and processes when you interact with our platform — whether you are registering a new account, making a deposit via GCash or Maya, playing Dragon Gate or Ocean Lord, contacting our Filipino support team, or simply browsing the nustur website as a visitor.

By creating a nustur account or using any part of the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree to this Policy, please do not use nustur.

nustur operates the online gaming platform at https://nustur.net, offering casino games, sports betting, live dealer tables, bingo, slot games, and exclusive Filipino-first game titles including Dragon Gate and Ocean Lord. nustur serves players across the Philippines — from Manila and Makati to Cebu, Davao, and Quezon City.

For the purposes of the Philippine Data Privacy Act of 2012, nustur acts as the Personal Information Controller (PIC) for all personal data collected from players and website visitors through the nustur platform.

If you have any questions or concerns about how nustur processes your personal data, you may contact our Data Protection Officer (DPO) at:

• Email: [email protected]
• Response Time: Within 12–24 hours (Philippine Standard Time)
• Live Chat: Available 24/7 inside your nustur account dashboard

nustur collects only the personal data that is necessary for the operation of a regulated online gaming platform. The categories of data we collect are as follows:

nustur uses your personal data strictly for the following purposes. We do not use your data for purposes that are incompatible with those listed below without first obtaining your consent.

• Account Creation & Management: To register your nustur account, verify your identity, manage your profile, and maintain accurate account records.
• Age Verification & KYC Compliance: To confirm that you are at least 21 years of age and to fulfill our Know Your Customer obligations under Philippine gaming regulations and the Anti-Money Laundering Act (AMLA).
• Transaction Processing: To process PHP deposits and withdrawals via GCash, Maya, BPI, BDO, Metrobank, and other supported payment channels — securely and accurately.
• Game Delivery & Platform Operation: To provide you with access to all nustur games — including Dragon Gate, Ocean Lord, Slot, Bingo, and live dealer titles — and to maintain the technical performance of the platform.
• Bonus & Promotion Administration: To verify your eligibility for promotions, process bonus credits, track wagering requirements, and prevent bonus abuse.
• Responsible Gaming: To monitor gaming activity patterns, enforce the responsible gaming tools you activate (deposit limits, self-exclusion, reality checks), and identify potentially problematic gambling behaviour for proactive intervention.
• Regulatory & Legal Compliance: To meet nustur's reporting and record-keeping obligations under Philippine gaming regulations, AMLA, and the Data Privacy Act of 2012.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent account activity, unauthorized access, money laundering, and other illegal conduct on the platform.
• Customer Support: To respond to your queries, resolve disputes, process complaints, and maintain records of support interactions for quality assurance purposes.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — only where you have provided consent or where permitted under applicable law. You may opt out at any time.
• Platform Analytics & Improvement: To analyse aggregated, anonymised usage data to improve the nustur platform, personalise your experience, and develop new game offerings.

Under the Philippine Data Privacy Act of 2012, nustur relies on one or more of the following lawful bases when processing your personal data:

• Contractual Necessity: Processing your identity, contact, financial, and gaming activity data is necessary to perform our contractual obligations to you as a registered nustur player — including account management, game delivery, and payment processing.
• Legal Obligation: Certain data processing activities — particularly KYC identity verification, AMLA transaction monitoring, and age verification — are legally required of nustur as a regulated online gaming platform operating in the Philippines.
• Legitimate Interests: nustur processes technical data (IP addresses, device identifiers, session logs) and communications data on the basis of its legitimate interest in maintaining platform security, preventing fraud, and improving the player experience — provided that such interests are not overridden by your fundamental rights and freedoms.
• Consent: For direct marketing communications, certain optional analytics, and any non-essential cookies, nustur relies on your freely given, specific, and informed consent. You may withdraw this consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

nustur does not sell, rent, or trade your personal data to any third party for commercial purposes. Your personal data is shared only in the limited circumstances described below, and always subject to appropriate data protection safeguards:

• Payment Processors: To process your GCash, Maya, BPI, BDO, Metrobank, or other PHP deposits and withdrawals, nustur shares the minimum necessary financial data with our licensed payment service providers. These providers are bound by their own privacy policies and applicable Philippine financial regulations.
• Game Software Providers: nustur's game library is powered by licensed third-party game studios. These providers may receive anonymised session data (game ID, bet amount, outcome) for RTP auditing and RNG certification purposes. No personally identifiable information is shared with game providers beyond what is technically necessary.
• KYC / Identity Verification Providers: nustur uses licensed identity verification services to assist with KYC document review and age verification. These providers process identity document data on nustur's behalf under strict data processing agreements.
• Regulatory Authorities: nustur is required to share certain player transaction and identity data with Philippine gaming regulatory authorities and law enforcement agencies in connection with AMLA compliance, suspicious transaction reporting, and lawful orders from competent authorities.
• Fraud Prevention & Security Services: Anonymised or pseudonymised technical data (IP addresses, device fingerprints) may be shared with specialist fraud prevention services to protect the nustur platform and its players from fraudulent activity.
• Professional Advisors: nustur may share personal data with its legal counsel, auditors, or other professional advisors where necessary for the purpose of obtaining professional advice or in connection with legal proceedings — subject to strict confidentiality obligations.

nustur uses cookies and similar tracking technologies on the nustur website and platform to improve your experience, maintain your session security, and analyse platform usage. The categories of cookies we use are:

• Strictly Necessary Cookies: Essential for the platform to function. These include session authentication cookies that keep you logged in and security tokens that protect against cross-site request forgery. These cannot be disabled without breaking core platform functionality.
• Functional Cookies: Remember your preferences such as language settings, responsible gaming tool configurations, and game display options. These improve your experience but are not essential to the platform's operation.
• Analytics Cookies: Collect anonymised data about how players navigate the nustur platform — which pages are visited most often, how long sessions last, and where players encounter errors. This data is used solely to improve platform performance and is never linked to your personal identity without consent.
• Marketing Cookies: Used to deliver promotional content and personalised bonus offers relevant to your gaming preferences. These are only placed with your explicit consent and can be withdrawn at any time via your account cookie settings.

You can manage your cookie preferences at any time through your nustur account settings or your browser's built-in cookie controls. Please note that disabling strictly necessary cookies will impair your ability to use the nustur platform.

nustur retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The following retention periods apply:

• Active Account Data: Retained for the full duration of your account's active status plus a minimum of five (5) years following account closure, in compliance with Philippine AMLA record-keeping requirements.
• KYC / Identity Documents: Retained for a minimum of five (5) years following the completion of KYC verification or account closure, whichever is later — as required by the Anti-Money Laundering Council (AMLC).
• Transaction Records: Deposits, withdrawals, and wager histories are retained for a minimum of five (5) years for AMLA compliance and potential dispute resolution purposes.
• Customer Support Records: Live chat transcripts and email correspondence are retained for three (3) years after the closure of each support interaction for quality assurance and legal compliance purposes.
• Marketing Consent Records: Records of your marketing consent (or withdrawal thereof) are retained for the duration of your account plus three (3) years to demonstrate compliance with consent requirements.
• Technical Logs: Server logs and security event data are retained for twelve (12) months for fraud prevention and incident investigation purposes.

Following the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to your identity.

nustur takes the security of your personal data seriously and implements industry-standard technical and organisational measures to protect it against unauthorised access, loss, destruction, or disclosure. Our security measures include:

• SSL / TLS Encryption: All data transmitted between your device and the nustur platform is encrypted using TLS 1.2 or higher, ensuring that your login credentials, financial data, and personal information are protected in transit.
• Encryption at Rest: Sensitive personal data — including identity documents and financial account details — is encrypted at rest using industry-standard AES-256 encryption.
• Access Controls: Access to personal data within nustur's systems is strictly limited to authorised personnel who require access to perform their job functions. All internal access is logged and subject to regular review.
• Two-Factor Authentication (2FA): nustur offers and strongly encourages the use of 2FA on all player accounts to prevent unauthorised account access.
• Regular Security Audits: nustur's platform and data systems are subject to regular penetration testing and security audits by qualified independent security professionals.
• Incident Response: In the event of a personal data breach that poses a risk to your rights and freedoms, nustur will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will communicate with affected players without undue delay as required by the Data Privacy Act.

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by nustur. To exercise any of these rights, contact our Data Protection Officer at [email protected]. nustur will respond to all valid rights requests within 15 business days.

nustur is strictly an adult platform. In compliance with Philippine gaming regulations, access to nustur is prohibited for any individual under the age of 21 years. nustur does not knowingly collect personal data from individuals under 21.

All new accounts are subject to mandatory age verification during the KYC process. If nustur discovers that personal data has been collected from a person under 21, that account will be immediately suspended, all associated data will be deleted or returned to the relevant guardian as appropriate, and any deposits will be refunded in accordance with nustur's minor account policy.

nustur may send you promotional emails, SMS notifications, and in-platform messages about bonuses, new game launches, VIP rewards, and special Filipino player offers — but only where you have given your consent, or where we have a legitimate interest in doing so under Philippine law (such as notifying existing players about updates to services they already use).

You can manage or withdraw your marketing consent at any time through:

• Your nustur account settings under "Notification Preferences"
• Clicking the unsubscribe link in any nustur marketing email
• Contacting our support team at [email protected] with the subject line "Marketing Opt-Out"

Please note that withdrawing marketing consent does not affect transactional communications — nustur will still send you account security alerts, deposit confirmations, withdrawal notifications, and other service-related messages that are necessary for the operation of your account.

nustur reserves the right to update or modify this Privacy Policy at any time to reflect changes in applicable Philippine law, regulatory guidance from the National Privacy Commission, updates to our platform services, or changes in our data processing practices.

When nustur makes material changes to this Policy, we will:

• Post the updated Privacy Policy on this page with a revised "Last Updated" date prominently displayed at the top
• Send a notification to your registered nustur email address at least 14 days before any material changes take effect
• Display an in-platform notification to all active players when they next log in to their nustur account

Your continued use of the nustur platform after the effective date of any updated Policy constitutes your acceptance of the revised terms. If you do not agree with any material changes, you have the right to close your account and request deletion of your personal data (subject to our legal retention obligations) before the updated Policy takes effect.

If you have any questions, concerns, or requests relating to this Privacy Policy or nustur's processing of your personal data, please reach out to our dedicated Data Protection Officer (DPO). Our Filipino support team is available around the clock to assist you.

• Email: [email protected] (response within 12–24 hours, Philippine Standard Time)
• Live Chat: Available 24/7 inside your nustur account dashboard
• Subject Line for Privacy Requests: "Data Privacy Request – [Your Account Username]"

If you believe nustur has not adequately addressed your privacy concern, you have the right to escalate your complaint to the Philippine National Privacy Commission (NPC), the independent regulatory authority responsible for enforcing the Data Privacy Act of 2012. The NPC accepts complaints via their official website and handles investigations into alleged violations of data subject rights by personal information controllers operating in the Philippines.