nustur Terms & Conditions

By accessing or using any part of the nustur platform — including but not limited to the website at https://nustur.net, the nustur mobile interface, the casino lobby, the sportsbook, live dealer tables, slot games, promotional pages, and any associated services — you acknowledge that you have read, understood, and agree to be legally bound by these Terms & Conditions, together with nustur's Privacy Policy and Responsible Gaming Policy, all of which are incorporated herein by reference.

Your continued use of nustur following any update or modification to these Terms constitutes your acceptance of the revised Terms. It is your responsibility to review this page periodically. If you disagree with any part of these Terms at any time, you must immediately cease using the nustur platform and close your account.

Access to and use of nustur is strictly limited to individuals who meet all of the following eligibility requirements:

• You are at least 21 years of age, in compliance with Philippine gaming regulations governing online casino participation.
• You are physically located in a jurisdiction where online gambling is not prohibited by applicable law at the time of play.
• You are accessing nustur on your own behalf and not on behalf of any third party.
• You are not a current employee, contractor, agent, or affiliate of nustur or any related entity.
• You have not previously been self-excluded from nustur or any partner platform, and you have not been barred from participating in online gaming by any regulatory authority.

nustur reserves the right to request proof of age documentation at any time. Acceptable documents include a valid Philippine national ID, passport, driver's license, or any government-issued photo ID. Failure to provide satisfactory documentation within the stipulated timeframe will result in account restriction.

To access real-money gaming on nustur, you must create a player account. When registering, you agree to:

• Provide accurate, current, and complete information including your full legal name, date of birth, residential address, and a valid email address.
• Maintain and promptly update your account information to keep it accurate and current at all times.
• Register only one (1) account per person, per household, per device, and per IP address. Duplicate accounts are strictly prohibited and will result in immediate suspension of all associated accounts.
• Keep your login credentials — username, password, and any two-factor authentication details — strictly confidential. You are solely responsible for all activity conducted through your account.
• Notify nustur immediately at [email protected] if you suspect any unauthorized access to your account.

nustur reserves the right to refuse account registration, suspend an existing account, or terminate an account at its sole discretion, including where it suspects the registration or activity is fraudulent, in breach of these Terms, or otherwise in violation of applicable Philippine law.

All financial transactions on nustur are conducted in Philippine Peso (₱). nustur supports a range of Philippine-first payment channels including GCash, Maya, QR Ph, GrabPay, BPI, BDO, Metrobank, InstaPay, PesoNet, and 7-Eleven CLiQQ.

Deposits:

• Minimum deposit: ₱100 (subject to individual payment method thresholds).
• All deposits must originate from a payment method registered in your own name. Third-party deposits are not permitted.
• GCash and Maya deposits are credited to your nustur account instantly upon confirmation from the payment provider.
• nustur does not charge deposit fees. However, your bank or e-wallet provider may apply their own transaction fees.

Withdrawals:

• Withdrawals may only be processed to a payment method registered in the same name as the nustur account holder.
• KYC verification must be completed before any withdrawal is processed.
• GCash and Maya withdrawals typically process within 5 minutes for verified accounts. Bank transfer withdrawals may take up to 1–3 banking days.
• nustur reserves the right to conduct additional verification checks on withdrawal requests as part of its anti-fraud and AMLA compliance procedures.
• Winnings derived from bonus funds are subject to applicable wagering requirements prior to withdrawal, as detailed in the relevant bonus Terms.

nustur offers bonuses, promotions, free spins, cashback offers, and loyalty rewards to eligible players from time to time. All bonuses are subject to specific terms that will be communicated at the time each promotion is offered. The following general conditions apply to all nustur bonuses unless otherwise stated:

• Bonuses are available to eligible Philippine-registered players only. Players who have self-excluded or whose accounts are under review are not eligible.
• Each bonus offer may only be claimed once per player, household, device, or IP address unless explicitly stated otherwise.
• Bonus funds are subject to wagering requirements. The standard wagering requirement is indicated in each offer's specific terms. Wagering requirements must be met before bonus-derived winnings can be withdrawn.
• nustur reserves the right to withdraw, modify, or cancel any bonus or promotion at any time without prior notice, provided that any bonus funds already credited and wagered in good faith will be honoured to the extent that the applicable wagering requirements are being met.
• Abuse of bonuses — including but not limited to the use of multiple accounts, coordinated wagering, arbitrage strategies, or any other form of bonus manipulation — will result in immediate cancellation of the bonus, forfeiture of associated winnings, and potential account termination.
• Free spins, where offered, are valid only on the games specified in the promotion. Winnings from free spins are credited as bonus funds and are subject to applicable wagering requirements.

All games available on the nustur platform — including live dealer casino games, RNG slot titles, sportsbook markets, bingo, and exclusive nustur games such as Dragon Gate and Ocean Lord — are operated in accordance with their individual game rules, which are available within each game interface. By participating in any game, you agree to the applicable game rules.

• nustur's RNG (Random Number Generator) games are certified for fairness by independent testing authorities. Return-to-player (RTP) percentages for slot games are published within the game information panel.
• Live dealer games are operated under controlled studio conditions. All dealing, shuffling, and game outcomes are captured on video and subject to audit.
• Sports betting markets are governed by nustur's sportsbook rules, including rules on void bets, postponed events, and in-play bet acceptance criteria.
• In the event of a technical failure, malfunction, or interrupted game session, nustur will apply its published technical failure policy. Wagers placed on demonstrably malfunctioning games are void and the stake is returned.
• nustur's decisions on disputed game outcomes are final, subject to the formal dispute resolution process outlined in these Terms.

The following conduct is strictly prohibited on the nustur platform. Engaging in any of the following may result in immediate account suspension, forfeiture of funds, and referral to relevant Philippine authorities:

• Registering or using a nustur account if you are under 21 years of age.
• Opening more than one account on nustur (whether under your own name or a false identity).
• Providing false, misleading, or fraudulent information at any stage of registration or verification.
• Using the nustur platform for any money laundering, financial fraud, or other activity prohibited under Philippine law, including the Anti-Money Laundering Act (AMLA) and its amendments.
• Employing any software, algorithm, bot, scraper, or automated system to interact with nustur games, odds feeds, or account processes in a manner that confers an unfair advantage.
• Attempting to exploit errors, glitches, or miscalculations in game software, bonus logic, or odds pricing. Any winnings derived from known errors will be voided.
• Colluding with other players to gain an advantage in any game, particularly in live table games and poker-style formats.
• Engaging in any form of harassment, threatening, or abusive behavior toward nustur staff or other players via any communication channel.
• Attempting to access, probe, or interfere with nustur's systems, networks, or data beyond your authorized account access.

nustur reserves the right to suspend, restrict, or terminate any player account at any time, with or without prior notice, where nustur reasonably believes that:

• The account holder has breached any provision of these Terms & Conditions.
• The account is being used for fraudulent, deceptive, or illegal purposes.
• The account holder is under the minimum age of 21 years.
• Continued operation of the account poses a risk of harm to the player, other users, or nustur's operational integrity.
• nustur is required to do so by a competent Philippine regulatory or law enforcement authority.

In the event of account termination for breach of these Terms, nustur may withhold any balance remaining in the account pending investigation. Where fraud or criminal activity is confirmed, the remaining balance may be forfeited and reported to the appropriate Philippine authorities.

Players who wish to close their own account voluntarily may do so by contacting the nustur support team via live chat or by emailing [email protected]. Any real-money balance (excluding uncleared bonus funds) will be returned to the player's verified payment method following applicable verification procedures.

All content published on the nustur platform — including but not limited to the nustur brand name, logo, website design, graphics, text, game interfaces, promotional materials, software code, and the Dragon Gate and Ocean Lord game titles — is the exclusive intellectual property of nustur or its licensed content providers, and is protected under applicable Philippine and international intellectual property laws.

Users are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the nustur platform solely for personal, non-commercial entertainment purposes in accordance with these Terms. This licence does not include the right to:

• Copy, reproduce, distribute, or publicly display any nustur content without prior written consent.
• Reverse engineer, decompile, or attempt to extract the source code of any nustur software or game.
• Use any nustur trademark, logo, or brand asset in connection with any third-party product, service, or website.

Any unauthorised use of nustur intellectual property will be subject to legal action under applicable Philippine law.

To the maximum extent permitted by applicable Philippine law, nustur and its officers, directors, employees, agents, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the nustur platform, including but not limited to:

• Loss of winnings due to technical failures, system maintenance, or internet connectivity issues outside nustur's reasonable control.
• Unauthorized access to your account resulting from your failure to maintain password confidentiality.
• Decisions made in reliance on game outcome information displayed on the platform.
• Temporary service unavailability due to scheduled or emergency maintenance.

nustur makes no warranties, express or implied, regarding the uninterrupted or error-free operation of the platform. The nustur platform and all services are provided on an "as is" and "as available" basis.

nustur is committed to promoting safe and responsible gambling for all Filipino players. The platform provides the following responsible gaming tools, accessible directly from your account settings:

• Deposit Limits: Set daily, weekly, or monthly deposit caps. Limits take effect immediately. Requests to increase an existing limit are subject to a mandatory 72-hour cooling-off period.
• Session Time Reminders: Configure alerts notifying you when you have been logged in for a specified duration.
• Loss Limits: Set a maximum amount you are willing to lose within a defined time period.
• Self-Exclusion: Request temporary self-exclusion (30 days, 60 days, 90 days, 180 days, or 1 year) or permanent account closure. Self-exclusion takes effect immediately upon confirmation. During the exclusion period, you will not be able to log in, deposit, or receive marketing communications from nustur.
• Reality Check: Enable session summary pop-ups that show you how long you have been playing and your net gaming result for the session.

If you believe that gambling is negatively affecting your life, your finances, or your relationships, nustur strongly encourages you to use the available responsible gaming tools or to seek professional support. For Filipino players, resources are available through the Philippine Amusement and Gaming Corporation (PAGCOR) and local social welfare services.

For more information, visit our dedicated Responsible Gaming page.

nustur collects, stores, and processes personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference and available at nustur Privacy Policy. By using nustur, you consent to the collection and processing of your personal data as described in the Privacy Policy.

nustur processes personal data in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations. Key data processing activities include:

• Account registration and identity verification (KYC).
• Processing of financial transactions and compliance with AMLA obligations.
• Game history, session analytics, and responsible gaming monitoring.
• Customer support communications and dispute resolution.
• Marketing communications (where you have provided consent or where permitted by law).

You have rights over your personal data under the Data Privacy Act, including the right to access, correct, and request deletion of your data, subject to nustur's legal retention obligations. To exercise these rights, contact nustur at [email protected].

nustur reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, nustur will notify registered players via email or by displaying a prominent notice on the platform prior to the changes taking effect. The updated Terms will be published on this page with a revised effective date.

Your continued use of nustur following the effective date of any revised Terms constitutes your acceptance of those changes. If you do not accept the revised Terms, you must stop using nustur and may request account closure in accordance with Section 8 of these Terms.

These Terms & Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute, controversy, or claim arising out of or relating to these Terms, the nustur platform, or any transaction conducted thereon shall be subject to the exclusive jurisdiction of the competent courts of the Philippines.

Informal Resolution: Before initiating any formal proceedings, you agree to first attempt to resolve any dispute with nustur informally by contacting the nustur support team at [email protected]. nustur will make reasonable efforts to resolve your concern within 14 business days of receipt.

Formal Complaints: If a dispute cannot be resolved informally within 30 days, either party may escalate the matter through formal legal channels under Philippine law. Players may also submit complaints to the relevant Philippine gaming regulatory authority where applicable.

Nothing in this section shall limit nustur's right to seek injunctive or other equitable relief from a court of competent jurisdiction in connection with any actual or threatened breach of these Terms that causes or may cause nustur irreparable harm.

If you have any questions, concerns, or feedback regarding these Terms & Conditions, or if you wish to exercise any rights under these Terms, please contact the nustur support team through any of the following channels:

• Live Chat: Available 24/7 inside your nustur account dashboard — the fastest way to get a response from our Filipino support team.
• Email: [email protected] — responses within 12–24 hours (Philippine Standard Time).

Our support team operates on Philippine Standard Time and is staffed by Filipino agents who understand local banking, payment methods, and regulatory context. All formal legal notices to nustur must be submitted in writing via email to the address above.